Privacy Policy

Collection and Use of Personal Information

Alcam Medical Orthotics and Prosthetics is committed to safeguarding your privacy and ensuring that your personal information is managed in a secure and responsible manner. This Privacy Policy delineates how we collect, use, and protect your information, specifically when you provide your phone number for SMS consent.

Informations We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, date of birth, Social Security number, and insurance information.
  • Health Information: Medical history, treatment records, medications, and other health-related information.
  • Usage Information: Information about how you use our website and services, including IP address, browser type, and browsing history.

How We Use Your Information

We use your information to:

  • Provide and manage your health care services.
  • Communicate with you about your health care.
  • Improve our services and website.
  • Comply with legal and regulatory requirements.

SMS Consent and Phone Numbers​

When you provide your phone number to receive text messages from Alcam Medical Orthotics and Prosthetics, we treat your privacy with the utmost importance. Here is how your information is managed:

  • Purpose of Collection: The phone number you provide will be utilized solely for the purpose of sending you text messages in accordance with your consent. These messages may include updates, reminders, and other pertinent information.
  • Non-Disclosure to Third Parties: Your phone number and any information collected for SMS consent will not be disclosed to third parties or affiliates. We categorically prohibit the sharing, selling, or leasing of your personal information to any external entities.
  • Data Security: We employ appropriate technical and organizational measures to safeguard your phone number and other personal information against unauthorized access, alteration, disclosure, or destruction.
  • Opt-Out Option: You retain the right to opt-out of receiving text messages from us at any time. To exercise this right, please follow the instructions provided in the text messages or contact our customer service.

Terms of Service for SMS Communication

Consent for SMS Communication
By providing your phone number to Alcam Medical Orthotics and Prosthetics, you give your consent to receive SMS (text message) communications. These communications will be used solely for the purpose of providing you with updates and other important information related to your health care or service requests. Your information, including your phone number, will not be shared with third parties. We respect your privacy, and your personal information will not be sold, leased, or shared with any external entities.

Types of SMS Communications
When you provide your phone number, you may receive text messages related to:

  • Customers and Guests: Updates regarding orders, deliveries, appointments, or other service-related information.
  • Job Applicants: Information about your application status, interview schedules, onboarding materials, or other employment-related updates.
  • Healthcare-Related Communications: Reminders, updates, or information related to medical appointments, treatments, or prescriptions.

These messages may include time-sensitive information that is important for your care or service.

Standard Messaging Disclosures
By consenting to receive SMS communications from Alcam Medical Orthotics and Prosthetics, you acknowledge and agree to the following:

  • Message Frequency: You will receive SMS messages as part of our communication process. Message frequency may vary depending on your interactions with our services.
  • Message and Data Rates May Apply: Standard message and data rates may apply depending on your mobile carrier and service plan. Please check with your provider for details.
    • Standard message disclosures include:
      “Message and data rates may apply. You can opt-out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or visit our Privacy Policy page.”
  • Opt-Out Option: You may opt out of receiving text messages at any time by following the opt-out instructions provided in any SMS message you receive. Alternatively, you may contact our customer service team to request that we stop sending text messages to your phone number.

Data Security and Protection
We take reasonable steps to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Your phone number will be used exclusively for SMS communication in accordance with this Terms of Service and our Privacy Policy.

Changes to This Agreement
Alcam Medical Orthotics and Prosthetics reserves the right to update or modify these Terms of Service for SMS communication. Any changes will be reflected in this document and will be effective upon posting. We encourage you to review this document periodically to stay informed of any changes.

How We Share Your Information

We may share your information with:

  • Account Managers: To coordinate and manage your care.
  • Service Providers: To perform functions on our behalf, such as billing and data processing.
  • Legal and Regulatory Authorities: To comply with legal obligations and protect our rights.
  • With Your Consent: We may share your information with others if you provide your explicit consent.

Your Choices

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information.
  • Correction: You can request corrections to your personal information.
  • Deletion: You can request deletion of your personal information, subject to legal limitations.
  • Opt-Out: You can opt-out of receiving marketing communications.

Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

Changes to This Policy

Alcam Medical Orthotics and Prosthetics reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review this policy regularly.

Contact Us

If you have any inquiries or concerns regarding this Privacy Policy or the manner in which we handle your personal information, please contact us at:

We are dedicated to providing our patients the highest quality prosthetic and orthotic care. Our highly skilled and experienced professional team is dedicated to helping you achieve a better quality of life.

Patients

Pay Your Bill Online

Order Status

Amputation Care Program

Insurance

Financial Assistance

Device Instructions

Educational Videos

Healthcare Professionals

Refer a Patient

Facility Partnership Program

Why Alcam?

Request a Visit

Contact Us

Contact Us

About Us

Patients Forms

Request Information

Schedule an Appointment

Privacy Policy